Service Delivery Manager
Core
Leading end-user technology services, end-user computing, and workplace technology for a financial services organization.
Role type
Senior Service Delivery Manager (IT Operations/EUC)
Builds
End-user computing services, workplace technology solutions, and scalable service delivery frameworks.
Domain
Financial Services / IT Operations / End-User Computing
Required skills
Team leadership and mentorship, End-User Computing (EUC) management, Stakeholder engagement, Service performance optimization, Process automation, Strategic planning
Preferred skills
Coaching and team development, Hands-on technical leadership, Customer experience improvement
Technologies
Microsoft 365, Intune, Entra ID
Responsibilities
Lead and mentor a team of Technical Specialists, Own end-user computing and service delivery outcomes, Improve service performance and operational maturity, Manage escalations and stakeholder relationships, Drive process optimisation and automation initiatives
Seniority
Senior, hands-on IC with leadership responsibilities
