Customer Experience & Weekend Point of Call
Core
Deliver memorable customer experiences across phone, email, chat, and in-person channels while improving team processes and outcomes for a national floral delivery brand.
Role type
Customer Experience Specialist (Part-time)
Builds
Customer support interactions and efficient courier delivery runs
Domain
Retail / E-commerce / Logistics
Deliverable
dashboards & analysis
Required skills
Customer service, communication, problem-solving, organization, critical thinking, empathy
Preferred skills
Sales experience, administration, logistics, Google Docs/Sheets, Trello, Mac/Apple software, floral industry knowledge
Responsibilities
Respond to customer enquiries via phone, email, live chat, and in-person; plan courier delivery runs efficiently; resolve customer complaints; monitor CX KPIs; contribute to national CX improvements; provide general administration support; act as weekend point of call for operational needs and team support.