IT Support Engineer

Hawthorn, VictoriaFull-time2026-11-07 → 2026-11-11

Core

Level 2 IT Support Engineer providing hands-on technical support for global retail operations, including stores, offices, and distribution centers.

Role type

Senior IC IT Support Engineer

Builds

Stable technology environment for global retail business

Domain

Retail / IT Infrastructure

Required skills

Microsoft 365, Active Directory, Entra ID, Windows endpoint management, POS systems, networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi), troubleshooting, root cause analysis

Preferred skills

Microsoft Intune, MDM, Cisco/Meraki networking, ITIL practices, multi-site retail environment experience

Technologies

Microsoft 365, Active Directory, Entra ID, Windows, POS systems, EFTPOS, LAN, WAN, Wi-Fi, MDM, Cisco, Meraki

Responsibilities

Own incidents from investigation through to resolution, perform structured troubleshooting and root cause analysis, partner with vendors and technical teams, support new store openings and relocations, contribute to IT projects and continuous improvement initiatives

Seniority

Mid-level, hands-on IC

About Lovisa

Lovisa is a leading global fashion jewellery retailer with a strong international footprint and a fast-paced, trend-led customer offering. We are looking for a commercially minded Digital Marketing Manager to drive paid media performance, customer acquisition and revenue growth across our global markets. This is a high-impact, hands-on role for someone who loves performance, understands the numbers and knows how to turn insights into action. This is not a role for someone who simply manages agencies from a distance - we are looking for someone who can get into the platforms, challenge performa