Operations Manager
Core
Lead a cluster of SRG Hospitality venues, owning guest experience, labor/cost performance, compliance, and the development of Restaurant Managers.
Role type
Senior Operations Manager (multi-venue portfolio)
Builds
Consistent service standards and operational rhythm across multiple venues
Domain
Hospitality / Restaurant Operations
Required skills
Multi-venue operations, labor control and rostering, financial performance management, team coaching and development, regulatory compliance (liquor licensing, food safety, WHS), crisis management, leadership from the floor
Preferred skills
Experience leading a large complex venue, track record of developing venue managers, family-owned business experience
Technologies
POS systems, rostering software, financial reporting tools
Responsibilities
Execute service standards consistently across the cluster, manage labor costs and revenue performance, coach and develop Restaurant Managers, ensure audit-ready compliance, stabilize underperforming venues, partner with Executive Chefs
Seniority
Senior, hands-on IC