AI Solutions Manager, APJ
Core
Partner with AI/ML teams to drive adoption of an AI observability and evaluation platform, ensuring customers achieve measurable business outcomes.
Role type
Senior Solutions Manager (SaaS)
Builds
AI observability and evaluation platform for enterprise AI/ML teams
Domain
Artificial Intelligence / Machine Learning / SaaS
Deliverable
client delivery
Required skills
Customer Success management, account planning, discovery, solutioning, QBRs, stakeholder management, technical product demonstration, upsell strategy
Preferred skills
Familiarity with AI/ML workflows, GenAI technologies
Responsibilities
Build and deepen relationships with AI/ML users to foster adoption and drive expanded usage; Conduct discovery to understand goals and propose tailored solutions; Collaborate with technical teams to address complex needs and advise on best practices; Run workshops and training sessions; Run Quarterly Business Reviews (QBRs) to demonstrate value; Proactively monitor product usage to gauge account health; Identify upsell opportunities and align on customer health strategies; Relay feature requests to internal teams.
Seniority
Mid-Senior, hands-on client-facing role