Support Engineer, London
Core
Providing technical support, troubleshooting complex issues, and implementing solutions to ensure efficient support operations and positive user experience.
Role type
Support Engineer
Builds
Internal support workflows, automation tools, and knowledge base articles
Domain
IT Operations / Software Support
Deliverable
infrastructure
Required skills
troubleshooting, problem-solving, Google access provisioning, macOS support, Linux support, scripting (Bash, Python), 3rd party tool integration, API management, ticketing systems
Preferred skills
security best practices, developer experience tools, technical documentation
Technologies
Google Workspace, macOS, Linux, Bash, Python
Responsibilities
Provide technical support and troubleshoot complex issues; Develop and maintain automation tools; Manage and integrate 3rd party tools and APIs; Collaborate with teams to resolve technical issues; Document technical solutions; Assist with technical onboarding of new employees; Work with vendors and partners to deliver shared technology services.
Seniority
Individual Contributor
