AWS Solution Architect
Core
Design and launch Amazon Connect solutions for contact center customers, integrating with Salesforce and other platforms to improve agent experience and productivity.
Role type
Senior AWS Solution Architect (Contact Center)
Builds
Contact center solutions on AWS Connect, Salesforce Service Cloud, and related cloud services
Domain
Cloud infrastructure, Contact Center as a Service (CCaaS), Customer Experience
Required skills
AWS cloud architecture, Amazon Connect, Salesforce Service Cloud, WebRTC, SIP, API integration, scripting (Python, Java, C#, .NET, Node.js), CI/CD pipelines, contact center design
Preferred skills
Technology sales or pre-sales experience, experience with Genesys/Cisco/Avaya/Twilio, mentoring technical teams
Technologies
AWS CloudFormation, Lambda, Lex, Jenkins, GitLab CI/CD, CodeDeploy
Responsibilities
Conduct technology assessments and ROI analysis for contact center migrations, facilitate business process reviews, lead discovery and solution design, oversee technical team delivery, act as liaison between technical teams and stakeholders, deliver customer training and documentation, lead vision and strategy discussions with leadership
Seniority
Senior, hands-on IC with strategic input (via careerplan.io/jobs/5979215004-aws-solution-architect-at-neuraflash)
