Supervisor de Call Center Bilinge 17,500 Mensuales
Core
Supervise a bilingual call center team, ensuring service quality and operational KPIs while managing escalations in Spanish and English.
Role type
Call Center Supervisor
Builds
Customer service operations and team performance
Domain
Telecommunications / Customer Support
Deliverable
dashboards & analysis
Required skills
Team leadership, Bilingual communication (Spanish/English), KPI monitoring, Report generation, Case management, Office software proficiency
Preferred skills
Experience in retention, sales, or customer loyalty
Technologies
Office suite
Responsibilities
Supervise team performance and productivity, Monitor customer service quality, Manage special cases and escalations, Prepare operational reports and improvement plans, Provide feedback to staff, Ensure policy compliance