Customer Service Agents - Online Gaming
Core
Provide timely, professional, and customer-focused support across multiple channels for an online gaming business.
Role type
Customer Support Agent
Builds
Customer trust, loyalty, and engagement across digital channels
Domain
Online gaming / iGaming
Deliverable
client delivery
Required skills
Written communication, multi-tasking, sound judgement, compliance application, adaptability
Preferred skills
CRM/live chat/case management tools experience, regulated industry background
Responsibilities
Respond to customer enquiries via email and live chat; Support customers with account queries, payments, withdrawals, promotions, and gameplay questions; Escalate complaints, responsible gambling concerns, and complex issues; Apply responsible gambling, AML, KYC, and data privacy requirements; Identify recurring customer issues and contribute to continuous improvement initiatives.