Customer Proposition Director
Core
Define and steward strategic direction for customer propositions, products, and services to modernize customer experiences and simplify journeys.
Role type
Senior enterprise leadership (Customer Proposition Director)
Builds
Service Modernisation roadmap, customer-facing products, and digital channels
Domain
Public sector transport (New Zealand)
Deliverable
product features
Required skills
Strategic planning, service design, digital transformation, customer insight analysis, business case development, executive influencing, systems thinking
Preferred skills
Omnichannel service delivery, public sector accountability, Te Tiriti o Waitangi understanding
Responsibilities
Shape Service Modernisation roadmap, prioritize initiatives to improve compliance and reduce cost to serve, broker strategic trade-offs, provide advice to senior leaders on investment choices
Seniority
Senior, enterprise-level leadership