Head of Customer Delivery
Core
Lead the transformation agenda for the Customer Office, aligning strategy with measurable outcomes and improving the customer experience.
Role type
Senior transformation leader / Head of Customer Delivery
Builds
Strategic change programmes and operational delivery structures for the Customer Office
Domain
Financial services / Retirement savings
Required skills
transformation portfolio leadership, strategic project delivery, programme and project management, operational leadership, stakeholder leadership, risk management
Preferred skills
change management, governance establishment, continuous improvement, ambiguity navigation
Technologies
N/A
Responsibilities
Oversee the transformation agenda and create structure for moving priorities to measurable outcomes; Shape and oversee a portfolio of strategic projects; Establish proportionate governance and provide clear reporting; Support the Chief Customer Officer in aligning with governance structures; Build a strong delivery culture and resolve risks and barriers.
Seniority
Senior, strategic leadership
