Supervisor Call Center Ventas
Core
Supervising a team of telephone sales agents in a financial call center, focusing on operational management and performance analysis.
Role type
Sales Call Center Supervisor
Builds
Sales operations and agent performance for a financial services call center
Domain
Financial services / Tele-sales
Required skills
Team management, KPI monitoring and analysis, CRM administration, Contact Center platform management (Genesys, Avaya, Cisco, Nuxiba), Operational compliance
Preferred skills
None stated
Technologies
Genesys, Avaya, Cisco, Nuxiba, CRM systems
Responsibilities
Manage the team of telephone agents, Monitor and analyze KPIs, Resolve escalations, Ensure compliance with operational goals, policies, and regulations
Seniority
Entry-level to Mid-level Supervisor