Account Manager, Investor Services (Luxury Hospitality)- 63837090840
Core
Manage a portfolio of 150–250 investors for a luxury real estate investment firm, serving as a trusted point of contact to maximize property usage and member value.
Role type
Senior Account Manager (Investor Services)
Builds
Long-term investor relationships and seamless luxury travel experiences
Domain
Luxury real estate investment and hospitality
Deliverable
client delivery
Required skills
Account management, relationship management, proactive problem-solving, CRM proficiency (Salesforce), reservation system management, cross-functional collaboration, documentation, English communication
Preferred skills
Spanish or French, luxury hospitality background, travel industry experience
Technologies
Salesforce, Microsoft Office (Outlook, Excel, PowerPoint), proprietary reservation systems
Responsibilities
Manage investor accounts and develop long-term relationships, assist with reservations and troubleshoot booking issues, review and respond to NPS feedback, coordinate with internal teams to resolve service issues, identify underutilized investors and provide personalized recommendations, escalate complex concerns to leadership
Seniority
Mid-level, hands-on IC