Helpdesk Administrator - IT MSP
Core
Service desk coordination, client liaison, ticket triage, and revenue assurance functions within an IT Managed Service Provider (MSP).
Role type
Helpdesk Administrator
Builds
Service delivery and revenue assurance for MSP clients
Domain
IT Managed Services
Deliverable
dashboards & analysis
Required skills
ticket triage, client liaison, revenue assurance, Microsoft Office Suite, ticketing systems (ConnectWise, HaloPSA, Autotask, Freshdesk), billing discrepancy analysis
Preferred skills
IT/telecommunications environment experience, analytical mindset, problem-solving
Responsibilities
coordinate service desk operations, liaise with clients, triage support tickets, ensure revenue accuracy
Seniority
Mid-level, hands-on IC