Technical Support Technician
Core
Office-based technical support for high-end AV, lighting, and automation systems, troubleshooting remotely and assisting integrators.
Role type
Technical Support Technician (AV / Automation)
Builds
Client support and integrator assistance for AV and automation solutions
Domain
Audio Visual (AV) and Building Automation
Deliverable
client delivery
Required skills
AV systems troubleshooting, remote login troubleshooting, system setup support, problem-solving, client communication
Preferred skills
Home automation experience, building automation experience
Technologies
AV systems, lighting systems, automation systems
Responsibilities
Provide phone and email support to customers, perform remote login troubleshooting of AV and automation systems, diagnose technical issues and guide clients to resolution, support integrators with system setup and performance issues
Seniority
Individual Contributor
