Front Desk Engagement Officer
On-site
Core
First point of contact managing high-volume inbound enquiries and directing calls to appropriate teams for an aged and disability care provider.
Role type
Frontline customer service receptionist
Builds
Efficient call routing and front-of-house operations for clients, families, and stakeholders
Domain
Aged care and disability services
Deliverable
dashboards & analysis
Required skills
High-volume call management, call triage, customer service, multitasking, problem-solving, administrative support, record keeping, system navigation
Preferred skills
Experience in aged care, healthcare, NDIS, or community services