Customer Success & Growth
Core
Demonstrating AI software to medical practices, managing customer onboarding, providing support, and creating marketing content.
Role type
Customer Success & Growth Manager
Builds
AI assistant for medical practices (Diktus)
Domain
Healthcare / AI
Deliverable
product features
Required skills
Customer success, support, marketing, onboarding, CRM management, public speaking, German language proficiency, Swiss German understanding, driver's license
Preferred skills
Healthcare experience (MPA), startup environment experience
Technologies
CRM, AI tools
Responsibilities
Conducting in-person and online product demos, managing customer relationships and scheduling, leading new customer onboarding and training, resolving support inquiries, creating marketing content (blog, newsletter, social media), administrative tasks