Senior Operations Manager, Outsourced Services.
Core
Senior leader accountable for the end-to-end delivery, performance, and client relationship of a large outsourced service contract.
Role type
Senior Operations Manager (Outsourced Services)
Builds
Large award-based workforce operations and service delivery
Domain
Outsourced Services / Operations Management
Required skills
Contract management, workforce planning, recruitment and retention, performance management, risk-based decision making, stakeholder management, KPI monitoring, incident management
Preferred skills
Public sector client experience, shift-based operation leadership
Technologies
Operational systems and technology platforms
Responsibilities
Own the contract end-to-end including delivery and client relationship; Act as escalation point for contract and people matters; Lead a small team covering contract management and people delivery; Oversee a large award-based workforce including planning and training; Handle complex people matters such as performance, conduct, and WHS claims; Ensure contractual KPIs are met; Build trusted relationships with client operational teams; Resolve urgent client issues; Identify business growth opportunities.
