Coordenador de Operações em Tecnologia
Core
Coordinate local support team activities, manage people performance, and maintain direct client relationships for IT operations.
Role type
Operations Coordinator (IT Support)
Builds
IT support services and operational deliverables
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Team management, ITIL framework, Agile methodologies, KPI monitoring, Client relationship management, Operational reporting
Responsibilities
Coordinate local support team activities and service execution; Manage people performance, attendance, and development; Maintain direct client relationships and align priorities; Collaborate with internal areas to resolve operational issues; Promote team training and continuous improvement; Monitor operational indicators and implement corrective actions; Report operational status, risks, and action plans to management; Support infrastructure demand routing and communication with technical leads.