General Manager, Global Service Operations
Core
Evolve global service delivery model, drive consistency and efficiency across operations, and lead a team delivering critical communications networks for public safety, transportation, and utility customers.
Role type
Senior General Manager, Global Service Operations
Builds
Global managed services capability and operational foundations for future growth
Domain
Telecommunications / Critical Communications Networks
Required skills
Strategic leadership, operational discipline, service management, incident response, cost optimization, team building, stakeholder influence
Preferred skills
Experience with geographically dispersed teams, 24/7 service environments, continuous improvement methodologies
Technologies
Service management tools, monitoring systems, incident management platforms
Responsibilities
Lead global service operations function and shape future operating model; Drive performance and reliability of customer networks; Establish consistent global standards for service delivery and incident management; Partner with Engineering, Product, and Supply Chain to enhance service performance; Lead critical incident response and operational resilience; Manage service operations budgets and optimize costs; Improve repair, maintenance, and RMA processes; Provide strategic insights and reporting to senior leadership.
Seniority
Senior, hands-on IC with strategic scope