Junior IT Support Engineer
Core
Frontline champion ensuring internal IT team has hardware, software, and technical assistance to keep business running.
Role type
Junior IT Support Engineer
Builds
Reliable, secure, and modern workplace environment for global AirHelp staff
Domain
Travel tech / Internal IT Operations
Required skills
macOS administration, basic networking (TCP/IP, DNS, VPN, DHCP), identity management (Google Workspace, Microsoft 365, Okta), asset inventory management, cybersecurity policy enforcement, Jira Service Management, Confluence documentation
Preferred skills
Cloud architecture familiarity, automation scripting, proactive problem-solving
Technologies
Jira Service Management, Slack, Confluence, Google Workspace, Microsoft 365, Okta, MDM
Responsibilities
Troubleshoot hardware and software issues for internal users, manage user onboarding and offboarding lifecycle, maintain hardware asset inventory and logistics, support office infrastructure (AV, Wi-Fi, printers), enforce security policies (MFA, encryption), create and maintain internal knowledge base articles
Seniority
Junior, hands-on IC
