System Support Engineer / Servicetechniker MedTech (m/f/d)
Core
System Support Engineer responsible for supporting Roche Diagnostic Systems throughout their entire lifecycle, from development to post-launch, including installation, qualification, maintenance, and troubleshooting.
Role type
System Support Engineer (MedTech)
Builds
Diagnostic testing systems, laboratory efficiency solutions, healthcare digitalization tools
Domain
Medical Devices / In-vitro Diagnostics / Life Sciences
Required skills
Systematic root-cause analysis, structured troubleshooting, autonomous commissioning and maintenance of diagnostic instrumentation, technical problem-solving in regulated environments
Preferred skills
Network administration, IT troubleshooting, equipment management, interdisciplinary technical issue resolution
Technologies
Hardware, software, IT configurations, RDK database
Responsibilities
Serve as technical expert and primary point of contact for internal customers; Install Roche Diagnostics systems (hardware and software) across all development phases; Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting and repair; Manage the deployment and servicing of various systems and their specific configurations; Ensure comprehensive documentation in accordance with established quality standards; Provide technical support for global development trials
Seniority
Mid-level, hands-on IC
