Customer Service - Italiano e Tedesco
Core
End-to-end order management and coordination between customers, production, logistics, and sales teams for an industrial client.
Role type
Customer Service / Sales Support Specialist
Builds
Efficient order fulfillment and information flow across business functions
Domain
Industrial manufacturing / Supply chain
Required skills
Order cycle management, Production coordination, Logistics coordination, Customer communication (Italian/German), ERP systems, Complaint handling, Data entry
Preferred skills
Industrial background, Problem solving, Organizational skills, Team collaboration
Responsibilities
Manage complete order cycle from entry to delivery, Monitor order status and timelines, Interface daily with Production, Planning, and Logistics, Handle contacts with Italian and German clients, Support sales network and Key Accounts, Verify material availability and production progress, Coordinate national and international shipments, Manage complaints, returns, and after-sales issues, Update data in company ERP system, Prepare commercial and logistics documentation, Support continuous process improvement
Seniority
Mid-level (3-5 years experience)
