After Hours Care Coordinator | US Healthcare | EST Hours | Remote
Core
Coordinate after-hours support for a U.S.-based home care agency, ensuring vulnerable clients are never left without coverage during emergencies, call-outs, or no-shows.
Role type
Senior IC care operations coordinator
Builds
Client coverage continuity and caregiver scheduling
Domain
Healthcare / Home care services
Deliverable
client delivery
Required skills
crisis management, caregiver sourcing, client communication, schedule management, independent decision-making, documentation, prioritization, problem-solving
Preferred skills
staffing/scheduling experience, remote work experience
Technologies
chat platforms, scheduling systems, telephony
Responsibilities
Monitor phone and chat for emergencies and no-shows, source replacement caregivers, ensure client coverage during gaps, follow up on call-outs, escalate to managers when needed, notify clients of changes, conduct initial intake calls, document interactions, prioritize urgent tasks
Seniority
Mid-level, hands-on IC