Customer Service Coordinator (East London)
On-site
Core
Coordinate customer service activities, manage inquiries, and ensure smooth daily operations for a client in the Eastern Cape region.
Role type
Customer Service Coordinator
Builds
Customer support operations and service delivery
Domain
Customer Service / Administrative Support
Deliverable
dashboards & analysis
Required skills
Organization, time management, communication, CRM proficiency, report preparation, workflow improvement
Responsibilities
Coordinate customer service activities, manage and assign customer inquiries, maintain customer records, prepare performance reports, communicate with customers to resolve issues, liaise with other departments, train new representatives, identify workflow improvements, ensure adherence to policies and SLAs