Customer Service Manager (Randburg)
Hybrid
Core
Lead a customer service team to enhance client satisfaction, retention, and brand reputation through strategy execution and operational management.
Role type
Customer Service Manager
Builds
Customer service operations and team performance
Domain
Customer Service / Operations
Deliverable
dashboards & analysis
Required skills
Team leadership, strategy development, performance metrics analysis, conflict resolution, CRM systems, helpdesk software, budget management, cross-functional collaboration
Preferred skills
Hybrid work model management, remote team management, Bachelor's degree in Business/Management