Leitung Kunden / Registrierung (m/w/d) 80 - 100 % | Mutterschaftsvertretung, befristet von Januar bis Mitte Dezember 2027
Core
Leading a team of 13 employees responsible for customer registration, claims eligibility assessment, and dossier processing at the intersection of Swiss and European health insurance law.
Role type
Interim Team Lead (Customer Registration & Claims)
Builds
Customer registration processes and claims eligibility decisions for Swiss and European health insurers
Domain
Social Security / Health Insurance Administration
Deliverable
client delivery
Required skills
Team leadership, claims eligibility assessment, dossier processing, cross-border communication (Swiss/EU/EFTA), process management, application management, strategic planning, organizational skills, analytical skills
Preferred skills
Knowledge of Swiss/European health insurance law, multilingual communication (German, French, Italian, English), PC proficiency
Responsibilities
Lead a team of 13, ensure holistic care of the customer registration and claims area, review and decide on eligibility, conduct and supervise registrations, communicate with individuals and insurers, handle mutual assistance requests, manage process and application responsibilities, participate in strategic and organizational questions
Seniority
Senior, Interim Leadership