Technischer Kundendienst 100% (all gender)
Core
Analyze complex technical service issues, coordinate repairs and information flow between international partners and internal teams, and manage customer complaints for medical technology equipment.
Role type
Technical Customer Service Engineer
Builds
Repair workflows, technical documentation, and service solutions for medical devices
Domain
MedTech / Medical Devices
Deliverable
client delivery
Required skills
Technical analysis, cross-functional coordination, repair management, complaint handling, process documentation, MS Office, IT systems
Preferred skills
Experience in machinery/plant construction or medical technology, additional languages
Technologies
MS Office, IT systems
Responsibilities
Analyze complex technical service questions and develop sustainable solutions; Coordinate collaboration and information flow between international partners, field service, product management, and development; Coordinate and monitor repairs considering technical requirements, deadlines, and costs; Receive, analyze, and process customer complaints; Create offers and technical customer information; Create, document, and implement process descriptions and work instructions