Technical Support Engineer-Night Shift
Core
Troubleshoot and resolve customer technical issues, manage software installations, and maintain test environments.
Role type
Technical Support Engineer
Builds
Customer support resolutions and operational stability for CORRIDOR software
Domain
IT Support / Software Operations
Deliverable
client delivery
Required skills
SQL, Windows Server administration, Microsoft IIS management, Zendesk, Dialpad, SQL queries
Responsibilities
Troubleshoot and solve customer technical issues, Support inquiries via Zendesk and Dialpad, Resolve escalated technical problems, Install and update CORRIDOR software, Refresh Customer Test Environments, Use SQL queries for troubleshooting, Document bugs and gather information, Contribute to knowledgebase