Service Designer
Core
Design and improve end-to-end services by understanding user needs, business requirements, and operational processes to deliver meaningful customer experiences across digital and physical touchpoints.
Role type
Service Designer (UX Research & Customer Experience)
Builds
Service concepts, journey maps, service blueprints, personas, and optimized workflows
Domain
Customer Experience / Service Design
Deliverable
product features
Required skills
Service Design, UX Research, Design Workflows, Customer Journey Mapping, Prototyping, Stakeholder Management
Preferred skills
Design Thinking, Figma, Miro, FigJam, UX/UI Design Principles
Technologies
Figma, Miro, FigJam
Responsibilities
Design and improve end-to-end services; Conduct qualitative and quantitative research; Create customer journey maps and service blueprints; Map and optimize operational workflows; Develop prototypes to validate solutions; Synthesize research data into actionable insights.
Seniority
Mid-level, hands-on IC
