Air Ticketing Supervisor
Core
Create, manage, and confirm airline reservations for brands across the company, ensuring accurate processing within service levels and budget requirements while supporting the travel needs of clients.
Role type
Air Ticketing Supervisor (Team Lead)
Builds
Airline reservations, quotations, and ticketing for outdoor education brands
Domain
Travel industry / Air ticketing
Required skills
GDS systems (Amadeus), IATA ticketing environment, Group Air Market, Geographical awareness, Numeracy, Financial awareness, IT Literacy (MS Office), Workload management, Time management, Commercial awareness
Preferred skills
Team coaching, Onboarding, Process improvement
Technologies
Amadeus, GDS, MS Office (Word, Excel, Outlook)
Responsibilities
Create, manage, and amend group flight reservations and ticketing; Resolve booking issues, schedule changes, and travel disruption; Provide coaching and technical support to team members; Act as an escalation point for complex air travel queries; Monitor quality, productivity, and adherence to procedures.
Seniority
Mid-level Supervisor