ERP Software Support Specialist
Core
Analyze application and functional issues to help customers with their business software, providing 3rd line support and advising on software usage and configuration.
Role type
ERP Software Support Specialist (3rd line)
Builds
Efficient daily business processes for enterprise clients via ERP software
Domain
Enterprise Software / ERP
Required skills
ERP software support, functional analysis, application management, SQL, database management, software integrations, change request handling
Preferred skills
SQL, databases, software integrations
Responsibilities
Support customers with functional and application questions, analyze complex incidents, advise users on software usage and configuration, process change requests, collaborate with support, development, and project management teams
Seniority
Mid-level, hands-on IC