CX Manager- ERP Integration Solution & AI Operations
Core
Senior CX Manager owning the ERP integration domain, acting as a 3rd-level support expert to diagnose and resolve complex customer issues involving ERP configurations, workflows, and AI-enabled operations.
Role type
Senior IC Customer Experience Manager (ERP Integration & AI)
Builds
Functional solutions and requirements for ERP integration fixes, enhancements, and workflow improvements.
Domain
SaaS / Fintech / ERP Integration / AI Operations
Required skills
ERP implementation, P2P workflows, AI tool usage, functional solution design, root cause analysis, stakeholder management
Preferred skills
Multi-entity ERP environments, AP automation, AI agent design, integration logs troubleshooting
Technologies
Intacct, NetSuite, SAP, Microsoft Dynamics, Sage, Acumatica, Oracle, ChatGPT Enterprise
Responsibilities
Own the ERP integration domain for customer-facing issues, bugs, and enhancement requests; Serve as the go-to 3rd-level support resource for complex ERP behavior issues; Investigate and resolve non-engineering issues related to ERP configuration and data; Define functional solutions for integration bugs and sync issues; Partner with Engineering to implement and validate fixes; Use AI tools to improve issue triage, analysis, and communication; Identify recurring issue patterns and recommend scalable improvements.
Seniority
Senior, hands-on IC
