Analista de Cobrança
Core
Manage and recover delinquent customer accounts to ensure the financial health of the client portfolio and contribute to credit area results.
Role type
Senior collections analyst
Builds
Delinquent customer accounts and recovery processes
Domain
Financial services / Credit management
Required skills
Debt negotiation, active contact management (phone, email, WhatsApp), aging list analysis, protest filing, credit and legal case handling, CRM/ERP data entry
Preferred skills
WBA ERP experience
Responsibilities
Manage delinquent customer portfolios, negotiate payment terms and debt restructuring, conduct active collection contacts, monitor delinquency indicators, file protests with notary offices, handle complex credit/legal cases, record interactions in internal systems