Tech Support Associate
Core
Manage end-to-end order processing and validation within telecom/order management systems to ensure accurate order capture and compliance.
Role type
Order Entry Associate
Builds
Validated telecom orders and service provisioning records
Domain
Telecom / Order Management
Required skills
Telecom order management processes, Salesforce, VFO, inventory/provisioning systems, data validation, compliance skills, cross-functional coordination
Preferred skills
Power BI, telecom service provisioning, process improvement methodologies, ITIL practices, ticketing tools
Technologies
Salesforce, VFO, Power BI, ServiceNow
Responsibilities
Manage order intake and task creation, perform order validation including compliance checks, update internal systems with circuit IDs and billing details, coordinate with Sales/CCM teams to resolve discrepancies, escalate delays to ensure SLA adherence, identify process gaps and recommend improvements