Tribe Lead IT Clients H/F/X
Core
Lead the digitalization of the Clients domain and pilot the entire IT ecosystem for a regional energy distribution network.
Role type
Senior IT Tribe Lead (Clients)
Builds
Customer management platform (CRM), client-facing portals and apps, and the broader IT ecosystem for the Clients domain.
Domain
Energy distribution (electricity and gas) / IT Management
Required skills
IT program and portfolio management, CRM/fieldservice platform deployment, IT delivery and governance, budget management, technical architecture and modernization, Agile at scale, stakeholder leadership, strategic vision, operational excellence.
Preferred skills
Change management, complex environment decision-making, financial acumen (TCO), innovation.
Technologies
CRM, fieldservice platforms, client portals, mobile apps.
Responsibilities
Ensure availability, stability, performance, and security of client applications; define and pilot the IT roadmap (Build and Run); manage operational activities and project delivery; deploy a customer management platform; pilot complex initiatives and prioritize in a transforming environment; maintain application landscape and manage technical debt; develop an agile performance culture; coordinate IT teams and external partners; pilot budgets and business cases; represent the Tribe in governance bodies.
Seniority
Senior, strategic leadership & hands-on delivery
