Customer Service & Scheduling – German & English
Core
Key contact for assigned treatment centers, coordinating patient schedules and managing day-to-day operational issues for an international biopharmaceutical company.
Role type
Site Account Specialist (Customer Service & Scheduling)
Builds
Patient treatment schedules and operational processes for treatment centers across Europe
Domain
Biopharmaceutical / Healthcare
Required skills
Customer service, Scheduling coordination, Communication (phone/email), Problem-solving, Data management, Organizational skills, IT proficiency
Preferred skills
Experience in Pharma/Biotech/MedTech/Healthcare, Knowledge of Cell Therapy, Additional languages (French/Spanish/Italian)
Responsibilities
Act as main contact for assigned treatment centers, Coordinate patient schedules, Support customers with online scheduling platform, Handle inquiries and resolve issues via phone/email, Coordinate with internal teams on changes, Maintain customer and scheduling data in internal systems
Seniority
Mid-level (3+ years experience or Bachelor's degree)