Service planner
Core
End-to-end service planning, scheduling, and coordination of pest control operations to ensure timely service delivery and operational efficiency.
Role type
Senior Service Planner (Operations)
Builds
Daily, weekly, and monthly service schedules for technicians covering routine contracts, renewals, and call-outs.
Domain
Pest control and hygiene services
Required skills
Service planning and scheduling, Technician allocation and productivity monitoring, Territory and route optimization, Customer complaint management, Data management and reporting, Digital systems proficiency, Safety compliance, Stakeholder coordination
Preferred skills
Graduate degree, 1–3 years of team-management experience, Knowledge of assigned service territory, Basic computer proficiency
Technologies
iCABS, SCP, Service Companion
Responsibilities
Plan and manage service schedules for technicians, Allocate service jobs based on availability and territory, Monitor technician productivity and service compliance, Handle customer complaints and urgent call-outs, Maintain accurate service records and generate operational reports, Optimize service territories and route efficiency, Coordinate with Sales and Operations teams, Ensure safety policy compliance and escalate critical incidents
Seniority
Junior to Mid-level, hands-on IC