Executive Service Planner - Hyderabad
Core
End-to-end service planning, data accuracy, system usage, and coordination to ensure smooth and timely pest control service delivery.
Role type
Service Planner / Sr. Service Planner
Builds
Daily/weekly/monthly service schedules for technicians across contract, jobbing, renewals, and complaints
Domain
Pest control operations
Required skills
Service planning, Data accuracy, System proficiency, Cross-functional coordination, KPI tracking, Reporting & analysis, Schedule adherence, Issue resolution
Preferred skills
Advanced computer proficiency, Negotiation skills
Technologies
iCABS, Service Companion (SCP), MS-Office/G-Suite
Responsibilities
Develop proficiency in company software and ensure >95% usage of Service Companion (SCP), Support digital transition and maintain data accuracy, Coordinate with IT for device issues, Ensure error-free documentation and adherence to ticket-based callout process, Organize service schedules for all technicians, Prioritize planning to reduce backlog and ensure On-Time delivery, Liaise with Sales/Service teams for urgent visits and termination issues, Track technician productivity and KPIs, Maintain and report SOS daily/weekly/monthly, Provide updates on backlogs and complaint trends, Assist management in monitoring field KPIs, Coordinate technician routing and slot availability, Raise unresolved issues to next-level management, Ensure leave planning and service continuity