Customer Service Specialist
Core
Manage the entire order cycle from receipt to invoicing, ensuring effective service to clients and collaborating with internal functions to advance activities.
Role type
Customer Service Specialist (Commercial Back Office)
Builds
Order fulfillment and client support processes
Domain
Industrial chemicals
Required skills
Order management, invoicing, data reporting, Excel proficiency, English language, ERP/system tools, process knowledge
Preferred skills
Team collaboration, multitasking, commercial/administrative processes
Responsibilities
Collaborate with logistics, purchasing, and commercial teams to ensure order progress and resolve operational issues; Prepare periodic reports on sales, margins, and commercial performance; Manage commercial and administrative documentation including invoicing and product master data; Provide customer service support as an operational reference point; Manage the full order process from entry to delivery monitoring and fulfillment.
Seniority
Mid-level, hands-on IC
