OPERATIONS CUSTOMER SERVICE
Core
Coordinating and monitoring passenger and crew assistance services, specifically managing Irregular Operations (IROPs) like cancellations and delays.
Role type
Operations Customer Service Agent
Builds
Passenger and crew assistance services (hotels, ground transfers, catering)
Domain
Aviation / Airport Services
Deliverable
client delivery
Required skills
Italian (fluent), English (fluent), Office Suite, stakeholder management, operational coordination, database management
Preferred skills
French, Spanish, or German, 1-3 years in Aviation/Tourism/Hospitality
Responsibilities
Manage IROPs (cancellations, delays, diversions), coordinate external suppliers for assistance services, monitor service delivery timelines, update company databases, collaborate on process improvements
Seniority
Junior to Mid-level
