Customer Service Lead
Core
Lead a customer service team, manage a personal client portfolio, and optimize order processing workflows.
Role type
Customer Service Team Lead
Builds
Order processing and client service delivery
Domain
Customer Service / Operations
Required skills
Team leadership, process optimization, order management, client relationship management, complex issue resolution, reporting
Preferred skills
SAP experience, English or German language skills
Technologies
ERP systems, Excel, reporting tools
Responsibilities
Coordinate and support the customer service team, coach team members including new hires, monitor order processing quality and efficiency, support complex client inquiries and escalations, manage a personal client portfolio, report to the Customer Service Manager