Responsable support technique H/F
Core
Manage cross-functional technical support, analyze incidents, and oversee IT infrastructure deployment for client projects.
Role type
Senior IT Support Manager
Builds
IT infrastructure (PCs, licenses, infrastructure) and support processes for client consultants
Domain
IT Services / Systems
Required skills
Incident management, backlog control, stakeholder communication, project launch coordination, operational procedure development, data analysis
Preferred skills
Cross-functional team leadership, technical troubleshooting, process improvement
Technologies
IT Infrastructure, Helpdesk tools
Responsibilities
Follow up on cross-functional technical manager and local support coordinators, analyze incidents and manage problem resolution, ensure backlog control, communicate support metrics to management, participate in DSI technical follow-up meetings, prepare project transitions, analyze project-related incident tickets, participate in real estate project follow-up meetings, draft and evolve operational procedures
Seniority
Senior, hands-on IC