Customer Service Executive (Remote)
Core
Remote Customer Service Executive supporting a Singapore-based fibre-optic network engineering company with customer enquiries, service requests, maintenance scheduling, and project documentation.
Role type
Customer Service Executive (Service Coordination)
Builds
Customer support workflows, maintenance schedules, and project documentation for a fibre-optic network engineering firm.
Domain
Telecommunications / Network Engineering
Deliverable
client delivery
Required skills
Customer service, service coordination, data entry, document preparation, CRM usage, Microsoft Excel/Google Sheets, written and spoken English
Preferred skills
Ticketing tools, familiarity with fibre optics/network equipment, sales support experience
Responsibilities
Log customer enquiries and fault requests, coordinate engineer site visits, follow up on open cases, prepare quotations and service reports, maintain warranty records, support sales with tender documents and purchase orders.
Seniority
Entry-level / Individual Contributor