ICT Medewerker 1e lijn
Core
First-line ICT support for ~600,000 people, resolving daily IT issues, hardware rollouts, and providing on-site assistance across 26 locations.
Role type
Senior IC IT Support Specialist (Level 1)
Builds
Stable and professional ICT services for employees and emergency services
Domain
Public safety / Emergency response
Required skills
Microsoft 365, Azure, network infrastructure basics, mobile telephony (Apple), documentation, troubleshooting
Preferred skills
proactive problem-solving, ability to learn quickly, driving for improvement
Technologies
Microsoft 365, Azure, Apple devices
Responsibilities
Resolve Level 1 IT tickets and escalate to Level 2 when needed; Provide on-site support including WiFi measurements and hardware rollouts; Participate in 24/7 support pool; Perform functional maintenance tasks for various applications; Ensure careful documentation and registration of incidents and work.
Seniority
Junior to Mid-level, hands-on IC
