IT Onsite Support Manager
Core
Plan and lead an onsite IT support team, monitor performance, and ensure organizational success through resource optimization and key decision-making.
Role type
Senior IT Support Manager
Builds
IT support services and operational efficiency for clients
Domain
IT Services / Managed Services
Required skills
Team management, Performance evaluation, Budget administration, Project planning, Security awareness training, Cross-functional collaboration, Ticketing tools, Technical support knowledge, Diagramming tools, Project management methodology
Preferred skills
ITIL certification, Advanced English
Technologies
Ticketing systems, Google Suite, Microsoft Office
Responsibilities
Monitor and evaluate team performance, Manage client and internal stakeholder relationships, Administer and report on area budget, Develop plans and manage internal improvement projects, Promote information security culture through training and risk analysis, Collaborate with Talent Management, Commercial, and Organizational Development areas