ICT Support Executive
Core
Providing first and second level ICT support, maintaining hardware/software, and managing mobile devices for a school's staff and students.
Role type
ICT Support Executive (Helpdesk & Infrastructure)
Builds
School ICT infrastructure, mobile device solutions, and classroom technology systems.
Domain
Education / IT Support
Required skills
Mac and Windows OS troubleshooting, hardware repair, software installation and configuration, network troubleshooting, inventory management, mobile device management, IP phone system administration
Preferred skills
None stated
Technologies
Apple, Microsoft, Adobe, iOS, Interactive White Boards, Projectors, Audio systems, Wi-Fi, AP, MFP, IP Phone
Responsibilities
Maintain, install, and support computer equipment and peripherals; Provide first and second level support for web-based applications; Troubleshoot and repair laptops, desktops, and mobile devices; Manage booking systems for iPads and iPad trolleys; Maintain IWBs, projectors, and audio systems; Troubleshoot and repair MFPs; Install and maintain IP phone devices and switchboard systems; Document problems and test installations; Liaise with external contractors and vendors.
Seniority
Individual Contributor
