Senior Specialist - HR
Core
Managing HR service delivery and providing proactive employee relations support to business sites and leaders.
Role type
Senior individual contributor employee relations specialist
Builds
HR service delivery and employee relations programs
Domain
Healthcare technology / Revenue Cycle Management
Deliverable
dashboards & analysis
Required skills
Employee relations management, grievance resolution, performance management support, policy implementation, data insight generation, documentation/reporting
Preferred skills
HR Business Partner experience, prioritization in fast-paced environments, coaching and influencing
Technologies
ServiceNow
Responsibilities
Manage ER service delivery via ServiceNow query management and tiering support; Design and lead structured listening posts, employee skips, and focus group discussions; Proactively manage and resolve employee grievances and queries; Support business leaders in performance management discussions; Assist in managing ER cases including disciplinary issues, grievances, involuntary exits, and leave of absence; Ensure consistency in approach and resolution with high-quality documentation; Report ER cases monthly via internal tracking logs; Share data insights at the site level from trends observed via focus groups and case logs; Take an active role in implementing and communicating policies, procedures, and programs.
