BD Administrative Assistant-13
Core
Provides comprehensive customer service support to external and internal stakeholders across Sales, Healthcare, Claims, Commercial, Brokerage, and Billing functions, ensuring fair resolution of inquiries and complaints.
Role type
Senior Administrative Assistant (Customer Service & Operations)
Builds
Customer service operations and back-office case resolution processes
Domain
Logistics / Supply Chain / Customer Support
Deliverable
dashboards & analysis
Required skills
Customer service management, complaint resolution, process improvement, data analysis, cross-functional coordination, documentation, problem-solving, training and mentoring
Preferred skills
None stated
Technologies
None stated
Responsibilities
Resolve customer inquiries, exceptions, and complaints; Develop organization-wide initiatives to inform and educate customers; Formulate improvement plans based on customer survey feedback; Process back-office activities and monitor case resolution; Document incoming information and conduct investigations; Provide administrative or technical support to ensure effective operations; Help less experienced colleagues
Seniority
Senior, hands-on IC
