Personal de Atención Médica Telefónica Nocturno
Core
Provide structured telephone triage to identify patient symptoms and needs, then route patients to the appropriate level of care (primary, secondary, or tertiary) based on established protocols.
Role type
Medical Triage Specialist (Telephone)
Builds
Patient care pathways and triage decisions
Domain
Healthcare / Telemedicine
Required skills
Medical diagnosis, structured interrogation, protocol adherence, empathy, stress management, basic computer skills
Preferred skills
Prior medical consultation experience, practical training, social service experience
Technologies
Computer tools, telecommunication systems
Responsibilities
Conduct structured medical interrogations to identify symptoms and needs, Route patients to the appropriate level of care according to protocols, Provide quality service with empathy and respect, Comply with quality and productivity indicators
Seniority
Entry-level to Mid-level, hands-on IC